by wbhawkins
Listening for problems
10:39 pm in Social Media, Twitter by wbhawkins
Earlier this week, I sent out a tweet saying that when I was experiencing a recently regular problem with my BT Broadband hub. I could get wireless broadband but nothing through the cable. It was something which happened erratically and usually at a time which was at the point when I needed it most.
I thought nothing more of it as fitted my 3 Mobile MiFi hub to use the good 3G signal around here. Later that day, I received a reply from BT Care asking me how they could help. Whoa! Unexpected but welcome.
I replied.
They came back with a potential solution:
I bought a new ethernet cable from my local computer shop, fitted it and there have been no problems since.
And the moral of the story? Big companies are listening to us and offering help. Well done, BT Care. A good use of Twitter.
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