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A change in thinking

3:40 pm in business by Will Hawkins

Honda Silver Wing
Image via Wikipedia

If you like change, then it is as good a time to be alive now as it has been for a long time.

For instance, in politics this time last year we had a Labour Party government. This year, the British electorate decided that it wanted a coalition government to run the country which is the first time in generations that this has occurred.

In sport, the most highly played football players in the world have been humbled by their less famous and worse off competitors.

In business, with the recession hitting hard, people questioned why bankers were getting paid so much money when their risky investments created so little value.

In the media, the BBC is going to be more open about the pay of the top earners in the organisation.

Now, with government data being made publicly available (search for ‘Spotlight on Spend‘ on the web to see what I mean), we should soon be able question how our money is being spent by our local governments.

There really has been a change in the way that we think about people, practices, institutions and values over the last two years compared to the previous twenty years. We are not only becoming much better at questioning what we took for granted before, but at actually being able to understand more about the reasons for the previous practices or policies by having better information.

However, some things have not changed. Traffic jams and poor train services are just two that are still terrible. But, I have a solution to those hassles. I have a Honda Silver Wing and, unlike Red Bull, it does give me wings.

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Tags: bankers, BBC, British people, business, change, Coalition government, Honda, Honda Silver Wing, Labour Party, recession, Red Bull, risk, traffic, values

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Car Washing and Cash Flow

11:00 am in business, marketing, planning, sales by Will Hawkins

Car washing and cash flow are connected

Start at the bottom to see realities

Received wisdom says that you should hand wash your car from the top to bottom. You start by rinsing your car and loosening off the dirt. Then you get a sponge, dip it into a bucket of warm water containing that special car shampoo and start to wash the top of the car and work your way down. The problem with this method is that at the end of the whole process you can see where you missed with the sponge by the scattering of dirty patches around the car. It’s infuriating. 

Much the best way to hand wash your car is to start washing it from the bottom to the top of the car. You can see exactly where you have washed or not and you don’t get fooled by by your soap suds dripping over patches of dirty bodywork making them look as though you have cleaned them. It seems odd and I have had occasional mocking rebukes from friends saying I am talking rubbish. But it works.

So, what the heck has this got to do with cash flow? 

Anyone who has ever run a business will know that cash flow is one of the most important aspects of financial planning to get right to enable your business to survive. Get your cash flow wrong and your business dies. You might have orders in the pipeline, purchase orders and sales coming in. But, if the cash is not coming in and cash is going out faster than it comes in then a business that looks profitable on paper will go bust quickly. (If you want an example of a near miss for a business that could have gone bust then read my earlier article about a small business I know that could have easily gone bust).

When you put together a cash flow forecast on a spreadsheet, received wisdom will, generally, tell you to start at the top of the spreadsheet with your sales and other income each month for the first year. You might even forecast your sales or the first few months on week by week basis . Then you are told to write out your variable costs (those costs which increase depending on the number of sales of your product or service that you sell) into the cash  flow forecast for each month. And, then you add in your fixed costs for each month such as your rent, broadband costs, and salaries, for example.

At the bottom of the spreadsheet, using some simple formulas, you subtract your fixed and variable costs for each month from your monthly forecasted sales income. This then gives you a figure of how much cash will come in and out of your business bank account each month. It shows you how much money you need to fund your business at the start-up stage. It is likely that your cash flow will show that more money will go out in the first few months of your business than will come in. This is very important to understand.

But it is wrong. 

By starting at the top with your sales income, you start the whole process of building your cash flow forecast on a false premise. A fantasy. Forecasting your sales income is the most difficult thing to do and starting at the top of the spreadsheet is a massive mistake. You will fall into the trap of entering sales income figures which look right rather than those that are possible. And when you finish putting together your cash flow forecast, you sit back and feel good because your spreadsheet shows that you have a great business idea which is going to make you lots of profits. You start your business full of cheer and six months later you wonder what happened to your great business idea as it collapses around you.

You can avoid this trap. You avoid it by putting together a cash flow forecast from the bottom up in the spreadsheet. Costs to your business are definite. Sales income is a ghost at this stage. You can find out exactly how much everything will cost you down to the last penny. Find a sense of interest and intrigue in discovering your costs to your business each month that others will find baffling. Because finding certainty in your costs is the only sure thing which you can do for your business finances at this stage. 

When you have done this and used your simple formulas to work out your fixed costs and the costs you will incur when you do sell a product, which will be your variable costs, you can begin to work out what you need to sell and when you need the cash to come in to cover your costs. When you know this, you can work out how you will get your sales. This is sales strategy. You can research your potential customers. You can ask them if they would buy your product. You can work out if your product or service is too expensive or too cheap. You can work out what else you will need to do to sell and market your product or service. 

When you know these highly important details, you will know whether your business idea is not just a good idea but something which you will be able to sell profitably. You will save yourself a lot of trouble and money too.  

And why should you believe me? Because I started a business with a cash flow forecast at the top of the spreadsheet and completely overestimated how much I could sell and underestimated when the cash would come in. The business went bust. It was painful but it taught me the right way to plan a business and its cash flow forecast.

So, when you are next planning  to start a business and you are planning your cash flow, take a few moments out and hand wash your car. But do it from the bottom to the top. You won’t miss anything then and you will see that the received wisdom of hand washing cars the other way round is wrong. And then go back inside and do the same with your cash flow forecast.

Tags: bankers, business, car wash, cash-flow, credit crunch, Finance, marketing, sales, small business, strategy

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Small Business Realities & the Credit Crunch

4:03 pm in business by Will Hawkins

credit-crunch

Running your own business is a tough thing to do. Nevertheless, you can control most aspects of the business, although you may never seem to have enough time to do them thoroughly. You can control how much your product service or costs to make and market. You can control your cash-flow. You can control how much you pay yourself. But the credit crunch has highlighted aspects of a business which cannot be controlled. 

Someone I know well runs a retail lighting business in London and has done so successfully for many years. His family business has a warehouse in the midlands of the UK from where they run their international and mail order business. They have franchises in some stores in the USA too. Business is going well.

He had been considering investing in more property in London for some months before the credit crunch but he could not find anything suitable so he put off the purchase and kept the cash liquid until he found something suitable. However, this January the business had a disastrous run of sales and he had to dip into the cash he would have used to buy the property to maintain their cash-flow. The business also had to let some staff go to make efficiencies. 

Had the business not had this cash, he would have had to go to the bank to borrow the money in the form of an extended overdraft perhaps. Things as they are now mean that, in fact, the bank would not have lent them the money despite the fact that the business has a healthy track record and that the business has good order books into the future. 

Therefore, the business could have folded within a month had he not had the cash reserves to carry them over into a healthy month of sales in February. That is how the credit crunch is affecting small businesses up and down the country and across much of the world. 

No wonder the Government is trying everything it can to encourage the banks to lend money including plans such as owning them, providing guarantee schemes and using “quantitative easing” to get cash where it is needed. No wonder too that there is such a backlash against the rewards for failure which many bankers are receiving. 

Good businesses are folding due to circumstances experienced by my friend and his business because they have one bad month. There are no bale-outs for them.

Tags: bankers, banks, books, business, cash-flow, credit crunch, reserves, retail, sales, small business

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Marketers Get Oxygen through AIR

11:24 pm in business, internet, media by Will Hawkins

BBC iPlayer 2.

Image via Wikipedia

 

 

 

 

 

 

 

You have to admit, it’s an exciting time right now. When the numbers that the business reporters talk about that have been lost in our banks (and I mean our banks) have so many zeros on the end of them that you don’t know whether you are in Zimbabwe, in Sir Fred Goodwin‘s pension committee, or AIG‘s “How can we make this seem less than the world’s biggest ever corporate loss Committee“, then you know you are in trouble.

Funnily enough, I read an article yesterday saying that Warren Buffett‘s Berkshire Hathaway fund had fallen by 9.6% in the last year. That does not seem too bad at all in these times!

But what it highlights is one thing which we all need all of them time when in sales and marketing, and that is information. I learnt from an early age in business that if you don’t ‘know your numbers‘ about your sales pipeline, your forecast, your actual sales, or the effectiveness of a marketing campaign, then you are not doing your job correctly.

With information comes insight. With insight comes the ability to make judgements and plans. Without information, you are guessing at best, and speculating at worst.

Any digital marketer worth their salt will know about Google Analytics. It is a free tool which allows you to gather information about your who is using your web site, where they have come from and gone to after visiting your site.

With the increasing movement for creating desktop applications which connect with databases on the web, there comes new opportunities for understanding your customers and the effectiveness of your marketing. eBay Desktop and the BBC iPlayer are examples of these types of ‘Rich Internet Applications (RIA’s)’ which are making web based tools available on your desktop

Today, I saw that developers can now build these RIA’s and incorporate Google Analytics tracking code into them so that  marketers can track not only what customers are doing on their web sites but also in their desktop applications. They build them using tools like Adobe AIR and Flex.

Marketers are able to be accountable for their campaigns to depths not possible five years ago. A marketer will be able to see what type of PC you are using, where you are using it, what you are reading, what interests and what encourages you to buy in detail from wherever you access their site.

You might think that you have stepped off the bus into ’1984′ with this type of talk.  Or you can think of this as a good thing because it will save you time in future because you will find what you are looking for more quickly.

Whatever your thoughts, if you are marketer, you can be more confident that you know exactly how well your products are faring in detail, unlike our investment bankers who seemed to have lost track of business basics in the last few years.

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Tags: adobe, Adobe AIR, bankers, banks, BBC, business, content, developer, digital, Five, Flex, google, iplayer, Job, marketing, RIA's, sales, Web, web sites

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